IT Leadership · Digital Transformation · AI Enablement · Governance
Vision-driven IT leader with 16+ years building enterprise infrastructure, service management, cybersecurity governance, AI-enabled knowledge platforms, and business-critical operations across multi-site environments.
Open to new opportunities
Technology leadership grounded in operational discipline, measurable resilience, and a clear line from infrastructure decisions to business outcomes.
16+ years leading enterprise IT operations, infrastructure services, and cross-functional technology teams across 25+ locations.
Delivered AI, LMS, observability, infrastructure, and service-management initiatives that moved teams from reactive support to proactive operations.
Strong focus on cybersecurity, IT governance, risk management, and business continuity built on ITIL-aligned process discipline.
A progression built on owning the floor before owning the strategy.
Handled infrastructure support, field operations, and end-user services across multiple sites, building the hands-on foundation for everything that followed.
Owned site-level IT operations, user support, and enterprise application management, stepping into the first layer of operational responsibility.
Led service delivery and governance for the IT function, managing infrastructure and a growing team while formalising process discipline.
Driving YantraAI, Moodle LMS, monitoring platform modernization, and DC/DR resilience programs across the organization.
Knowledge management, learning, observability, and continuity programs delivering measurable operational improvement.
AI-Powered Infrastructure Assessment Platform
Designed and deployed an on-premises to Analyze IT asset inventories, calculate infrastructure health scores, identify support risks, estimate AMC costs, and interact with infrastructure data using an integrated AI Consultant powered by local LLMs.
Enterprise AI knowledge platform
Designed and deployed an on-premises AI platform integrating local LLMs and Active Directory authentication, with a roadmap toward RAG-based enterprise knowledge management.
Enterprise learning platform
Implemented a centralized LMS supporting employee training, online assessments, learning governance, and structured skill development.
Observability & operations
Designed and implemented monitoring and observability tooling to improve infrastructure visibility, alerting discipline, and service availability.
Business continuity & resilience
Led infrastructure modernization focused on virtualization, storage optimization, backup governance, and disaster recovery readiness.
Formal certification paired with hands-on leadership across the full technology stack.